Privacy policy

Privacy Policy

At Zarwa Hijab, protecting your privacy is one of our most important responsibilities. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data. It applies to all visitors and customers who access our website at zarwahijab.pk.

By using our website, you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please refrain from using our services.

We collect personal information in two ways:

1.1 Information You Give Us

When you create an account, place an order, subscribe to our newsletter, or contact us, you may provide:

•     Full name and contact details (email address, phone number)

•     Delivery and billing address

•     Date of birth (for promotional and verification purposes)

•     Payment details — processed securely by our payment partners; we never store card data

•     Account credentials (username and password)

•     Any messages, reviews, or feedback you send us

1.2 Information Collected Automatically

When you browse zarwahijab.pk, we automatically receive certain technical information:

•     IP address and approximate location

•     Browser type, device type, and operating system

•     Pages visited, links clicked, and time spent on each page

•     The website or source that referred you to us

•     Cookie and session data (see Section 5)

We use your personal data only for the following purposes:

•     Processing and fulfilling your orders, including dispatch and delivery updates

•     Creating and managing your customer account

•     Responding to your inquiries and customer support requests

•     Sending you order confirmations, invoices, and transactional notifications

•     Sharing relevant promotions, new arrivals, and exclusive offers — with your consent

•     Analyzing browsing patterns to improve our website and personalize your experience

•     Detecting fraud and unauthorized account activity

•     Complying with legal obligations under the laws of Pakistan

We retain your data only for as long as needed to deliver our services or as required by law. When it is no longer needed, your data is securely and permanently deleted.

Zarwa Hijab does not sell, rent, or trade your personal information. We only share your data in the following limited circumstances:

•     With courier and logistics partners to deliver your orders

•     With payment processors (e.g., JazzCash, EasyPaisa, bank gateways) solely to authorize transactions

•     With website analytics tools (such as Google Analytics) using anonymized, aggregated data only

•     When required by Pakistani law, a court order, or a government authority

•     In the event of a business merger or acquisition — you will be notified before any transfer of data

All third-party partners who handle your data on our behalf are bound by confidentiality agreements and may not use your information for any purpose other than the service they provide to us.

As a Zarwa Hijab customer, you have the following rights regarding your personal data:

•     Right to Access: Request a copy of the data we hold about you

•     Right to Correction: Ask us to correct inaccurate or incomplete information

•     Right to Deletion: Request that we delete your personal data (subject to legal requirements)

•     Right to Withdraw Consent: Opt out of marketing emails at any time via the unsubscribe link or by contacting us

•     Right to Data Portability: Receive your data in a commonly used electronic format

To exercise any of these rights, email us at privacy@zarwahijab.pk. We will respond within 14 working days.

A cookie is a small text file saved on your device when you visit our website. Zarwa Hijab uses cookies to enhance your browsing experience and improve our services.

Types of Cookies We Use

•     Essential Cookies: Required for the website to function (e.g., keeping your cart, staying logged in). These cannot be turned off.

•     Preference Cookies (Permanent): Remember your settings and start page. Stored for up to 12 months.

•     Session Cookies (Temporary): Active only while your browser is open. Used for product filtering and navigation.

•     Analytics Cookies: Collect anonymized usage statistics via Google Analytics. Stored for up to 24 months.

We do not use cookies to store sensitive personal information or share identifiable data with third-party advertisers. You can delete or block cookies at any time through your browser settings, though this may affect some website features.

We implement industry-standard security measures to protect your data, including:

•     SSL/TLS encryption for all data transmitted between your browser and our server

•     Restricted access to customer data — limited to authorized Zarwa Hijab staff only

•     Secure, certified payment processors — we never store your card or banking credentials

•     Regular security reviews of our systems and processes

While we take every reasonable precaution, no online transmission is completely secure. We encourage you to protect your account with a strong, unique password.

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has submitted data to us, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a notice on our website. The 'Last Updated' date at the top of this document reflects the most recent revision.

For any privacy-related questions, requests, or concerns, please contact:

•     Email: privacy@zarwahijab.pk

•     Phone / WhatsApp: +92 304 2230605

•     Address: Garden west, Karachi, Pakistan